Shipping Policy

Order Processing

At Alagi Fashions, we pride ourselves on providing our customers with high-quality, customized dresses. All orders are carefully processed within 1 to 3 business days after payment confirmation. Since each dress is tailored to specific preferences, the production process may take additional time depending on design complexity, fabric availability, and customization details. Customers should review their order carefully, as changes after production has started may cause delays or extra charges.

Shipping Areas & Charges

We ship across India, ensuring both metropolitan and regional areas are covered. Shipping charges are calculated based on weight, size, and destination and are displayed at checkout. Sometimes, promotional free shipping may apply for orders exceeding a certain value. Customers are advised to verify shipping costs before completing the order to avoid confusion or unexpected fees.

Delivery Timelines

Once your order is dispatched, a confirmation email with tracking details is sent. Major cities typically receive orders within 5 to 7 business days, while remote or rural locations may take 10 to 14 business days. These timelines are estimates and may be affected by weather, courier disruptions, or public holidays.

Packaging & Handling

We partner with reputable courier services to handle packages carefully. All dresses are securely packed to prevent damage during transit. Customers should inspect their items upon delivery and report visible damage or discrepancies immediately. If an item is damaged, our support team will guide you on obtaining a replacement or refund.

Accuracy of Shipping Information

Customers must provide accurate shipping information. Orders sent to incorrect addresses due to customer errors may incur additional shipping charges for redelivery. Alagi Fashions is not liable for delays or losses caused by incorrect details. Double-check recipient name, address, postal code, and contact number to ensure smooth delivery.

Missed Deliveries

If the customer is unavailable to receive the package, couriers may attempt multiple deliveries or leave it at a nearby pickup location. Packages unclaimed for long periods may be returned, and reshipping charges may apply. Customers are advised to track shipments regularly and coordinate with the courier.

International Shipping

We provide international shipping to select countries. International shipping charges, customs duties, and import taxes may apply, and customers are responsible for these fees. Delivery timelines vary, and Alagi Fashions is not liable for delays caused by customs or international shipping restrictions.

Customer Support & Claims

Our customer support team is available to assist with issues like delays, damages, or lost packages. We strive to resolve all shipping concerns efficiently and ensure customers receive their customized dresses in excellent condition. Your satisfaction is our top priority.